What Gong is and where things live

• Gong records and transcribes customer calls, captures emails, and adds AI on top. Sales reps, managers and customer success teams use it to review calls and deals.
• You get Gong through your company. Sign in with your work account (Google, Microsoft or Salesforce, if your admin turned them on). Your seat is the license you were given. Most AI features need a Gong Foundation seat.
• The homepage is made of widgets. Conversations shows live and recently recorded calls. The sidebar is your main menu: Engage, Conversations, Insights, Revenue, Coaching and Activity.
• Each recorded call has a call page. Its left panel has tabs such as Briefs, Outline, Points of interest and Transcript, the written record of who said what.
• A brief is an AI summary built from calls and other data. Gong Assistant is a chat panel that answers questions about a call. Open it with Assistant at the top right of the call page.