Gong
Turn call recordings into deal insight with Gong Assistant, AI Briefer and agents, verify every claim against the transcript, and handle consent and sensitive calls correctly.
Start: What Gong is and where things liveAbout Gong
Gong records and transcribes customer calls, captures emails, and adds AI on top. Gong Assistant answers questions about calls, deals and accounts, with citations. AI Briefer writes briefs for accounts, deals and calls, and agents save instructions for recurring tasks. Sales reps, managers, customer success and RevOps teams use it to review calls and prepare for deals. Most AI features need a Gong Foundation seat.
Best for: Sales reps, managers and customer success teams who review calls and work deals.
Good for
- Summarizing a call and suggesting next steps from the call page
- Catching up on a deal or account with AI Briefer
- Asking questions across many calls with Search filters
- Tracking topics across calls with keyword and AI trackers
Where people slip
- Repeating an AI claim without finding it in the transcript
- Asking Ask anything about CRM fields. It answers from calls and emails
- Skipping your company's recording consent rules
- Marking a calendar event private too late. Do it at least 2 hours before the call
What is Gong Assistant?
Gong Assistant is a chat panel for asking about your Gong data. On a call page, click Assistant at the top right to summarize the call, suggest next steps or list objections. Answers can include citations. It needs a Gong Foundation seat and only uses calls you can access.
What is AI Briefer in Gong?
AI Briefer writes briefs for accounts, deals, calls and contacts from conversations, emails, web info and CRM data. On a call page, the Briefs tab shows a Highlights brief with a recap, key points and next steps. On a deal you can change the brief type, scope and period.
How do I stop Gong from recording a call?
During a live call marked ON AIR, choose Stop recording from the home page or More actions. The part already captured is kept. To skip a call ahead of time, cancel the recording in Gong at least an hour before, or mark the calendar event private at least 2 hours before.
Do Gong agents use credits?
Running on-demand agents doesn't use AI credits. They generate text only. Automated agents, in beta, run on triggers and do consume credits. Deep mode in Gong Assistant and custom AI trackers use credits too, while Quick mode doesn't.
Checked against Gong's own docs on 2026-11-06.
Basics
Know what Gong is, find a recorded call, and review it end to end without letting call data leave Gong.
New to Gong? Start here. Already use it? Skip to the next milestone.
0 of 2 lessons completeCalls, Assistant and briefs
Get a trustworthy summary, answer and follow-up from one call, and check each claim against the transcript.
0 of 2 lessons completeDeal reviews from real evidence
Prep deal and pipeline reviews with deal boards, briefs and Gong Assistant across many calls, and know what each answer is based on.
0 of 2 lessons complete